CrashPlan, it's a remote backup solution for (almost) everyone. The principle is easy enough: install the software client (available for Windows, Mac OS X or Linux), change the default selection of files that will be backed up (if you want to) and you're on your way to never loose a file again!

So bottom line, if you want to try those new things, make sure you buy them at a retailer that will take them back if you're not satisfied.
And if you want good technical support, don't deal with Netgear!